Refund Policy
Once an order is confirmed, HIENERGEE will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of Damaged Product:
- HIENERGEE needs to be notified of a damaged product within 24 Hrs from the delivery date via email to support@hienergee.com
- In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you to provide an amicable solution.
- Email will be responded within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing Product:
- HIENERGEE needs to be notified of missing products within 24 Hrs from the delivery date via email to support@hienergee.com
- In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
- We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
- Email will be responded within 24-48 hrs and full assistance will be provided thereafter.
In case of Spoiled Product:
- HIENERGEE needs to be notified of spoilage of the product within 10 days from the delivery date via email to support@hienergee.com
- In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
- We will be unable to accept returns due to variance in taste, texture, colour or aroma.
- The product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
- Email will be responded within 24-48 hrs, and full assistance will be provided thereafter.
Return Policy
Returns/exchanges are accepted only within 2 days of delivery.
The product must be in resalable condition with tags.
Use the original packaging for safe return pickup.
Incorrect item delivery or damaged goods can also be returned/exchanged under the same window
In case of any Grievance:
- HIENERGEE needs to be notified of the grievance via email to support@hienergee.com
For a faster redressal of the grievance whatsapp or call on +91 9899001153.